The Basics

What to Do When You’re Not Happy with Plant Delivery


If you’re planning to enhance your living or working space or surprise someone special, shopping for houseplants online is a great way to buy new room greenery. You can also benefit from the services of a plant delivery, which every reputable nursery provides. They can be equipped for shipping this sensitive commodity or hire professional deliveries.

You can contact any reputable nursery (for example, to help you select appropriate greenery for your living or working space. These stores have a vast choice of flowers, shrubs, trees, so everyone can find something for themselves. Professional florists also provide recommendations on how to best care for plants.

Online Plant Delivery Benefits

These days, most people are more likely to purchase their houseplants online since the convenience is so great. The room greenery will arrive at their doorsteps, and they don’t even have to leave the house.

But it’s not only convenient to order plants online. It’s also an excellent way to save time and money since you don’t have to shop around. Whether you’re buying a houseplant for yourself or someone special, you will be thrilled after you get them fresh and in perfect shape.

Disadvantages of Plant Delivery

Ordering plants online isn’t different from ordering anything else on the web. You’ll need to research the species you’d like and find a legitimate source. Once you’ve ordered, you’ll just need to wait for it to arrive. But this method is not perfect and can be a pig in a poke.

When ordering plants online, you can choose a shipping date. But same-day delivery doesn’t have to be on the same day, as many things can happen to transportation means along the way. If you’re ordering during the holidays, you’ll likely want to have the plant delivered after the rush, although you were specific to get your package before that.

Reliable nurseries and delivery services will do their best to ship plants undamaged. In most cases, they offer a warranty for their products and compensation if they get damaged during transportation. But what if you’re not happy with what you just got and want your money back?

Your Rights If Not Happy with Delivery

When you buy houseplants from online nurseries (some handy guidelines check here), you enter into some kind of a contract with them. Provided you have chosen a reputable dealer, the purchase terms should be very clear. You order something you don’t see in person – you trust what you see in website photos. It’s up to the seller to guarantee the quality and appearance of the plants.

Sure, nurseries can mess up sometimes. But no reputable vendor will risk a reputation for a plant worth a few tens of dollars. That’s why they offer money-back for unhappy customers. Whether it will be a full or partial refund will depend on the reason for their dissatisfaction.

You Didn’t Get What You Ordered

A well-informed customer is a happy customer. So all online sellers should adhere to the rule that the descriptions and photos of their goods must be credible. If these are unclear, you may be misled or deceived. So if you ordered one plant and got something different from that one on the retailer’s website, it’s a breach of contract from their side.

You’re entitled to get your money back since the plant you’ve just got doesn’t match the description or photo from a website. That usually applies to the plants’ colors, flower shapes, and height. You have the right to ask for a refund and get it in the next 30 days, as that’s the legal deadline.

Poor Plant Condition

PlantYou’ve ordered a pot full of beautiful chrysanthemums with pink flowers in ombre style. You are thrilled with the look of the plant and can’t wait to see how it will fit your living room decor. But when you open the package, you are unpleasantly surprised. Instead of a lush houseplant in bright colors, you only got a pot with some wilted bush and a couple of reddish flowers.

There are actually two problems here. You did not get what you ordered, and the plant itself is in poor condition. As for mixing up the orders, it happens. You can send the package back and receive another with no extra delivery costs. But the poor condition is a problem.

If the houseplant you ordered came in poor condition, the retailers didn’t meet their part of the agreement. You should take a photo of the order arrived as proof if they ask for it. So you’re eligible to get all your money back. And as for the package, if you can’t get it to life, throw it in the garbage.

Late Delivery

Delivery delays often occur, often for reasons that retailers can’t influence. That’s why they protect themselves by giving you an estimated delivery period. So, they are not tied to the exact date, and no delay is a reason to ask for a refund. On the other hand, if you have arranged delivery on a specific date (Valentine’s Day, anniversary, Mother’s Day, etc.), any delay is a breach of the agreement. Whatever the reason, you can claim a full refund.

It’s generally true that the customers are always right. Their rights may vary from one seller to another. But if they have a good reason to be unhappy with the flower they get, retailers should provide a refund or replacement without discussion. That way, they will fix things and preserve their reputation.

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